We aim to be as flexible as possible with changes:
| Type of change | Rule |
|---|---|
| Date changes | Possible at any time, subject to availability. No fee. |
| Group size | Confirmed at the time of booking. Reductions accepted up to 7 days before. Within 7 days, original group size is charged. |
| Tour content | Adjustments accommodated where possible (e.g., alternative experience in case of rain or unforeseen conditions). |
For any changes, please contact us directly and we will do our best to accommodate.
Applies after booking confirmation (3 months before the experience). Before this point, cancellations and changes are handled flexibly.
| Timing | Charge |
|---|---|
| More than 7 days before | No charge (100% refund) |
| 7 days to 48 hours before | 50% charged |
| 48 hours to 24 hours before | 75% charged |
| Within 24 hours | 100% charged (no refund) |
Cancellation fees will be reflected in the corresponding monthly invoice.
If the experience cannot be safely conducted (typhoons, heavy snow, transport disruptions, earthquakes), guests receive:
In the unlikely event we need to cancel: full refund plus our apologies.
Within 24 hours of the experience, refunds are not available regardless of reason.
However, we offer one complimentary date change if notified as soon as possible, subject to availability.
Treated as same-day cancellation. No refund.